Canvas print deals have been springing up all over the place so this is food for thought for anyone considering picking some up because they are cheap. I picked up a Livingsocial deal for two canvas prints from Image Canvas last September. The deal was for pretty decent size prints too at 20″x30″X1.5″ and cost $45 each (plus S&P).
I placed my order on 1/17/13 which means it beat their “Valentines Day deadline.”
One print arrived before Valentines Day, but the other one didn’t. Plans were to hang the prints together so the first one was set aside.
On 02/22/13 I called up Image Canvas to see where the other print was. Come to find out it hadn’t even been shipped yet. The representative didn’t know why, but said something probably happened to it during production. That’s fine since accidents happen. The representative said they would investigate the issue, which should take 3-4 days, and email me what was found.
On 03/05/13 I called Image Canvas again due to not hearing from them. The representative said the order had been reprinted but had not shipped. Additionally they said it could take 2 more weeks for the order to arrive due to inspection delays and shipping time. Again they told me they would email me with any shipment updates.
Thankfully they did pass my information to FEDex who emailed me on 03/11/13 to inform me know a pickup had been scheduled. The second print arrived on 03/14/13. More than a month behind schedule. End of story right? No.
We didn’t realize it until we got the images next to each other but both prints had color casts to them. One green and the other purple. This is incredible frustrating since the images were originally taken in B&W (jpegs), processed in Lightroom as B&W, and ordered as B&W.
They look okayish from 20′ away, but any closer and you can easily tell. The first photo has been color corrected as best as possible.
The next three photos were taken with a cheap cell phone camera and were not color corrected. They exaggerate the color cast but prove that it exists.
Thankfully these prints were for my own house as I wouldn’t have been able to give them to a friend/family member/client. Lesson learned. Never go for the cheapest vendor. Should have used the people at Bay Photo Lab who have always done me right.